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L'addendum DORA de Spendesk explique comment le règlement s'applique aux clients Spendesk et répartit les responsabilités en matière de risque informatique, de signalement des incidents et d'obligations contractuelles. L'addendum fait référence aux contrôles Spendesk tels que les contrôles de dépenses centralisés, les cartes virtuelles et le signalement des incidents via le portail client.",{"_uid":89,"title":90,"component":81,"description":91},"14e294d5-853c-4943-ab59-d6b8d409a2a8","DORA s'applique-t-il aux services Spendesk ?",{"type":30,"content":92},[93],{"type":44,"content":94},[95],{"text":96,"type":39},"DORA s'applique aux services Spendesk uniquement lorsqu'une entité financière de l'UE utilise Spendesk en tant que prestataire de services informatiques et que cet usage relève du champ d'application de DORA. L'addendum Spendesk précise le champ d'application et répartit les responsabilités pour les fonctionnalités telles que les cartes virtuelles, les flux de paiement, les intégrations API et les contrôles de dépenses centralisés lorsque le client est qualifié d'entité financière au sens de DORA.",{"_uid":98,"title":99,"component":81,"description":100},"a5885873-db6c-4ab5-849d-9137fec56c3c","Les services Spendesk sont-ils critiques ou importants au sens de DORA ?",{"type":30,"content":101},[102],{"type":44,"content":103},[104],{"text":105,"type":39},"Les services Spendesk ne sont pas classés comme critiques ou importants au sens de DORA. Spendesk se concentre sur la gestion des dépenses internes (gestion des frais, cartes virtuelles, approbations d'achat) et ces activités ne créent pas de risques systémiques pour les marchés financiers. Spendesk n'est donc pas considéré comme un prestataire de services informatiques critique au sens de l'article 3(23) de DORA.",{"_uid":107,"title":108,"component":81,"description":109},"2fd44eed-0095-4428-ab0f-88b263a1f69e","Quelles sont les obligations de Spendesk sous DORA en tant que prestataire non critique ?",{"type":30,"content":110},[111],{"type":44,"content":112},[113],{"text":114,"type":39},"En tant que prestataire de services informatiques non critique au sens de DORA, Spendesk doit maintenir une résilience opérationnelle, mettre en œuvre des contrôles de cybersécurité appropriés et respecter les exigences de reporting et de coopération de l'article 30(2). Spendesk fournit des notifications d'incidents, des plans de continuité documentés et une coopération avec les autorités de surveillance, tout en documentant les obligations contractuelles dans l'addendum DORA et le Trust Center Spendesk.",{"_uid":116,"title":117,"component":81,"description":118},"a598ea43-9821-4d53-93a9-84fd4abd6218","Comment Spendesk assure-t-il la résilience opérationnelle ?",{"type":30,"content":119},[120],{"type":44,"content":121},[122],{"text":123,"type":39},"Spendesk assure la résilience opérationnelle grâce à une planification de continuité documentée, des tests de reprise réguliers et des contrôles de cybersécurité en couches. Spendesk garantit le chiffrement des données, l'accès par rôle, des playbooks de surveillance et de gestion des incidents, et publie les contrôles de résilience et synthèses de tests dans le Trust Center et le portail client pour la transparence et l'audit.",{"_uid":125,"title":126,"component":81,"description":127},"6d145041-ba26-40ff-a080-25d69b936bcf","Que se passe-t-il en cas de perturbation des services Spendesk ?",{"type":30,"content":128},[129],{"type":44,"content":130},[131],{"text":132,"type":39},"En cas de perturbation des services Spendesk, Spendesk suit son plan de réponse aux incidents de sécurité et notifie les entités financières concernées selon les délais contractuels. Spendesk publie l'état des incidents via le portail client, fournit les étapes de résolution et les délais, et propose une escalade via les contacts dédiés ; les détails sont documentés dans le Trust Center Spendesk.",{"_uid":134,"title":135,"component":81,"description":136},"ae4ef59a-a765-4b97-839a-60a900d1e8a6","Les clients doivent-ils signer l'addendum DORA et Spendesk signe-t-il des clauses DORA sur mesure ?",{"type":30,"content":137},[138],{"type":44,"content":139},[140],{"text":141,"type":39},"Les clients n'ont pas à signer individuellement l'addendum DORA pour qu'il s'applique ; l'addendum s'applique aux clients qui entrent dans le périmètre des entités financières et est intégré aux conditions contractuelles Spendesk. Spendesk ne signe pas de clauses DORA sur mesure à l'échelle et fournit un addendum standard aligné sur les fonctionnalités Spendesk (cartes virtuelles, flux de paiement, API).",[143],{"cta":144,"_uid":145,"title":146,"eyebrow":154,"reviews":157,"subtitle":158,"component":33,"textAlign":40,"sectionSettings":168,"displaySeparator":47,"breakLineOnMobile":47,"subtitleLeftBorder":47,"customTitleFontSize":40},[],"ac145d5f-7ff6-4ac7-bbe6-f6fabacb1f11",{"type":30,"content":147},[148],{"type":33,"attrs":149,"content":151},{"level":150},2,[152],{"text":153,"type":39},"FAQ",{"type":30,"content":155},[156],{"type":44},[],{"type":30,"content":159},[160,164],{"type":44,"content":161},[162],{"text":163,"type":39},"Acting in the payment industry, Spendesk fully understands the importance for financial entities to comply with the Digital Operational Resilience Act (DORA).",{"type":44,"content":165},[166],{"text":167,"type":39},"These frequently asked questions aim to clarify Spendesk’s role as non-critical service provider under DORA.",[],"faqSection",[171],{"hide":47},{"_uid":173,"width":64,"opacity":65,"component":66,"sectionSettings":174},"c5eb1063-cee0-4f33-923d-97acf97e0438",[175],{"_uid":176,"hide":47,"theme":57,"anchorId":40,"component":58,"spacingTop":70,"hideOnDevices":177,"spacingBottom":72,"floatingImages":178,"variableOverrides":179,"overlapPreviousSection":47},"0cb74906-952d-45cf-b797-9f0f42f34598",[],[],[],{"_uid":181,"rows":182,"component":52,"cfoBackground":47,"customerBanner":206,"sectionSettings":207,"animatedGradientBackground":40},"e5e3b994-daf1-4953-b2e5-90e1d4f470ce",[183],{"_uid":184,"columns":185,"component":49,"marginBottom":50,"smallContainer":51,"arrowsBetweenItems":47},"f228b4dd-b9f3-4e19-b520-db4b4c626b29",[186],{"_uid":187,"component":24,"components":188},"b33ef945-abae-4772-9569-7f15f629f233",[189],{"cta":190,"_uid":191,"title":192,"eyebrow":40,"subtitle":199,"component":33,"textAlign":45,"verticalAlign":46,"smallContainer":47,"horizontalAlign":46,"sectionSettings":205,"breakLineOnMobile":47,"subtitleLeftBorder":47,"customTitleFontSize":40},[],"847403b8-5c38-4704-bd04-bb808a982381",{"type":30,"content":193},[194],{"type":33,"attrs":195,"content":196},{"level":150},[197],{"text":198,"type":39},"EU - Digital Operational Resilience Act (DORA) addendum to Spendesk’s terms and conditions",{"type":30,"content":200},[201],{"type":44,"content":202},[203],{"text":204,"type":39},"Version applicable as from 25.04.2025",[],[],[208],{"_uid":209,"hide":47,"theme":57,"anchorId":40,"component":58,"spacingTop":40,"hideOnDevices":210,"spacingBottom":40,"floatingImages":211,"legacyVariableOverrides":212},"7f5e5d09-cb07-4f23-8fea-177b67d44946",[],[],[],{"_uid":214,"richText":215,"component":731,"noWrapper":47,"sectionSettings":732},"87d466ee-e995-48f6-ab1f-01f60367c46d",{"type":30,"content":216},[217,234,268,277,282,288,292,296,300,305,309,313,317,321,326,330,334,338,343,350,354,358,362,366,370,375,381,385,389,393,406,410,434,438,443,449,453,457,461,472,476,481,487,502,506,510,525,530,536,553,564,568,573,579,583,593,604,609,615,619,629,639,643,648,654,658,667,672,678,682,686,690,695,701,705,709,714,718,722,727],{"type":44,"content":218},[219,221,226,228,232],{"text":220,"type":39},"This addendum is provided in the context of Regulation (EU) 2022/2554 of the European Parliament and of the Council of 14 December 2022 on the digital operational resilience of the financial sector (“",{"text":222,"type":39,"marks":223},"DORA",[224],{"type":225},"bold",{"text":227,"type":39},"”), where the Customer is acting as a financial entity, as defined in article 2(2) of DORA (a “",{"text":229,"type":39,"marks":230},"Financial Entity",[231],{"type":225},{"text":233,"type":39},"”).",{"type":44,"content":235},[236,238,242,244,261,263,267],{"text":237,"type":39},"Spendesk and the Customer agree to enter into this addendum (the “",{"text":239,"type":39,"marks":240},"Addendum",[241],{"type":225},{"text":243,"type":39},"”) to define their respective rights and obligations applicable under DORA, regarding the provision of Spendesk Services. This Addendum is a supplement to Spendesk general terms and conditions of use available at ",{"text":245,"type":39,"marks":246},"https://www.spendesk.com/en/legals/terms/customers",[247],{"type":248,"attrs":249},"link",{"href":250,"uuid":251,"anchor":252,"target":253,"linktype":254,"story":255},"/legals/terms/customers","c5f6348a-e241-408f-9045-696a04eb22c6",null,"_self","story",{"name":256,"id":257,"uuid":251,"slug":258,"url":259,"full_slug":260,"_stopResolving":51},"Customers terms",488769672,"customers","legals/terms/customers","fr/legals/terms/customers",{"text":262,"type":39}," (the “",{"text":264,"type":39,"marks":265},"Standard Terms",[266],{"type":225},{"text":233,"type":39},{"type":269,"attrs":270},"blok",{"id":271,"body":272},"9c722acf-13bd-4b75-94b7-62adbeb65ece",[273],{"_uid":274,"title":275,"subtitle":40,"component":276,"deactivateNumbering":51},"i-7a50c3af-a340-405f-b0dc-b30d3a003286","Table of contents","tableOfContents",{"type":33,"attrs":278,"content":279},{"level":150},[280],{"text":281,"type":39},"1. Scope of this Addendum",{"type":33,"attrs":283,"content":285},{"level":284},3,[286],{"text":287,"type":39},"a. Purpose and duration",{"type":44,"content":289},[290],{"text":291,"type":39},"This Addendum applies to the extent the Customer is a Financial Entity, using Spendesk Services provided under the Standard Terms, as ICT services (within the meaning of article 3(21) of DORA) in a manner that is subject to DORA.",{"type":44,"content":293},[294],{"text":295,"type":39},"This Addendum shall be automatically applicable, as from 17th January 2025 (DORA application date), under the strict condition that the Customer qualifies as a Financial Entity.",{"type":44,"content":297},[298],{"text":299,"type":39},"This Addendum shall not be applicable before the Customer receives the required license or authorisation to act as a Financial Entity. This Addendum shall stop to be applicable with immediate effect in case of withdrawal of the required license or authorisation required to act as a Financial Entity.",{"type":33,"attrs":301,"content":302},{"level":284},[303],{"text":304,"type":39},"b. Non-critical and non-important ICT services",{"type":44,"content":306},[307],{"text":308,"type":39},"The Parties specifically acknowledge and agree that:",{"type":44,"content":310},[311],{"text":312,"type":39},"(i) the Services shall not be considered as critical or important functions for the Customer as defined in article 3(22) of DORA; and",{"type":44,"content":314},[315],{"text":316,"type":39},"(ii) Spendesk shall not be considered a critical ICT third-party service provider as defined in article 3(23) of DORA.",{"type":44,"content":318},[319],{"text":320,"type":39},"This Addendum is built in accordance with the framework set out in articles 30(1) and 30(2) of DORA, applicable to non-critical and non-important ICT services.",{"type":33,"attrs":322,"content":323},{"level":150},[324],{"text":325,"type":39},"2. Definitions and interpretation",{"type":44,"content":327},[328],{"text":329,"type":39},"In this Addendum, capitalised terms not specifically defined have the meaning attributed to them (a) in the Standard Terms or (b) failing that, in article 3 of DORA.",{"type":44,"content":331},[332],{"text":333,"type":39},"All references to websites in this Addendum refer to the specified websites and their respective successor or related locations designated by Spendesk, as may be updated from time to time.",{"type":44,"content":335},[336],{"text":337,"type":39},"In any event of inconsistency between the Standard Terms and this Addendum, this Addendum shall prevail. All other provisions of the Standard Terms remain unchanged and in full force and effect.",{"type":33,"attrs":339,"content":340},{"level":150},[341],{"text":342,"type":39},"3. Rights and obligations",{"type":44,"content":344},[345],{"text":346,"type":39,"marks":347},"(article 30(1) of DORA)",[348],{"type":349},"italic",{"type":44,"content":351},[352],{"text":353,"type":39},"The Parties’ rights and obligations are set out in the Contract which includes:",{"type":44,"content":355},[356],{"text":357,"type":39},"(i) the Standard Terms (including its annexes);",{"type":44,"content":359},[360],{"text":361,"type":39},"(ii) the Pricing Terms (corresponding to (a) the pricing agreement agreed between the Parties for accessing the Platform and the Services, and (b) the pricing terms for the Payment Services set out in Annex 1 of the Standard Terms); and",{"type":44,"content":363},[364],{"text":365,"type":39},"(iii) this Addendum or any additional contractual document entered into by the Parties.",{"type":44,"content":367},[368],{"text":369,"type":39},"At any time, the Customer can download (i.e., print as PDF) the online Standard Terms and the Addendum. In addition, and as mentioned in the Standard Terms, the Customer can obtain at any time and free of charge from Spendesk a copy of the Contract on a durable medium.",{"type":33,"attrs":371,"content":372},{"level":150},[373],{"text":374,"type":39},"4. Services description and subcontracting",{"type":44,"content":376},[377],{"text":378,"type":39,"marks":379},"(article 30(2)(a) of DORA)",[380],{"type":349},{"type":44,"content":382},[383],{"text":384,"type":39},"The Services provided by Spendesk to the Customer are described in detail in:",{"type":44,"content":386},[387],{"text":388,"type":39},"(i) the Standard Terms;",{"type":44,"content":390},[391],{"text":392,"type":39},"(ii) the Pricing Terms (including the pricing agreement listing the subscription plan and Services selected by the Customer); and",{"type":44,"content":394},[395,397,404],{"text":396,"type":39},"(iii) Spendesk website page detailing the features and options included in each subscription plan (currently located at ",{"text":398,"type":39,"marks":399},"https://www.spendesk.com/en/pricing/",[400],{"type":248,"attrs":401},{"href":402,"uuid":252,"anchor":252,"target":253,"linktype":403},"/en/pricing/","url",{"text":405,"type":39},").",{"type":44,"content":407},[408],{"text":409,"type":39},"Considering that the Services do not support critical or important functions for the Customer, Spendesk is not required under DORA (i) to request approval from the Customer for subcontracting and (ii) to disclose subcontracting conditions.",{"type":44,"content":411},[412,414,427,428,432],{"text":413,"type":39},"However, the Customer can access at any time the list of Spendesk sub-processors (within the meaning of the GDPR), which is available at ",{"text":415,"type":39,"marks":416},"https://www.spendesk.com/en/legals/subprocessors",[417],{"type":248,"attrs":418},{"href":419,"uuid":420,"anchor":252,"target":253,"linktype":254,"story":421},"/legals/subprocessors","78e2bbbc-4f70-4b1b-8394-4c7d478a23f0",{"name":422,"id":423,"uuid":420,"slug":424,"url":425,"full_slug":426,"_stopResolving":51},"Spendesk sub-processors list",339106007,"subprocessors","legals/subprocessors","fr/legals/subprocessors",{"text":262,"type":39},{"text":429,"type":39,"marks":430},"Sub-processors List",[431],{"type":225},{"text":433,"type":39},"”). Provisions regarding the use of sub-processors by Spendesk (including the information to be disclosed, the notice of change to the Sub-processors List and the Customer’s right to object) are set out in the data processing agreement included in the Standard Terms.",{"type":44,"content":435},[436],{"text":437,"type":39},"Spendesk remains fully liable towards the Customer for any subcontracted part of the Services.",{"type":33,"attrs":439,"content":440},{"level":150},[441],{"text":442,"type":39},"5. Location of the provision of the service",{"type":44,"content":444},[445],{"text":446,"type":39,"marks":447},"(article 30(2)(b) of DORA)",[448],{"type":349},{"type":44,"content":450},[451],{"text":452,"type":39},"Spendesk and its sub-processors may store and process data where they are located.",{"type":44,"content":454},[455],{"text":456,"type":39},"The Services are provided (and the data is stored) at the following locations:",{"type":44,"content":458},[459],{"text":460,"type":39},"(i) Spendesk’s registered address, as described in the Standard Terms; and",{"type":44,"content":462},[463,465,470],{"text":464,"type":39},"(ii) the location of Spendesk’s sub-processors, as mentioned in the ",{"text":429,"type":39,"marks":466},[467],{"type":248,"attrs":468},{"href":419,"uuid":420,"anchor":252,"target":253,"linktype":254,"story":469},{"name":422,"id":423,"uuid":420,"slug":424,"url":425,"full_slug":426,"_stopResolving":51},{"text":471,"type":39},".",{"type":44,"content":473},[474],{"text":475,"type":39},"Changes in the location of the Services will be notified to the Customer in advance, in accordance with the process defined in the Standard Terms for any updates of (i) the Standard Terms or (ii) the Sub-processors List.",{"type":33,"attrs":477,"content":478},{"level":150},[479],{"text":480,"type":39},"6. Availability, authenticity, integrity and confidentiality",{"type":44,"content":482},[483],{"text":484,"type":39,"marks":485},"(article 30(2)(c) of DORA)",[486],{"type":349},{"type":44,"content":488},[489,491,496,497,501],{"text":490,"type":39},"Spendesk provides transparent information on the Platform and its main features availability (uptime, availability rate per month, list of incidents) via the website ",{"text":492,"type":39,"marks":493},"https://status.spendesk.com",[494],{"type":248,"attrs":495},{"href":492,"uuid":252,"anchor":252,"target":253,"linktype":403},{"text":262,"type":39},{"text":498,"type":39,"marks":499},"Status Page",[500],{"type":225},{"text":233,"type":39},{"type":44,"content":503},[504],{"text":505,"type":39},"Spendesk provides high standards of security with relevant technical and organisational measures to protect the Customer’s data.",{"type":44,"content":507},[508],{"text":509,"type":39},"Relevant commitments regarding authenticity, integrity and confidentiality of the data processed by Spendesk are available in the Standard Terms (in particular in the data processing agreement).",{"type":44,"content":511},[512,514,519,520,524],{"text":513,"type":39},"In addition, Spendesk provides a detailed description of its security policies and processes at ",{"text":515,"type":39,"marks":516},"https://trust.spendesk.com",[517],{"type":248,"attrs":518},{"href":515,"uuid":252,"anchor":252,"target":253,"linktype":403},{"text":262,"type":39},{"text":521,"type":39,"marks":522},"Trust Center",[523],{"type":225},{"text":233,"type":39},{"type":33,"attrs":526,"content":527},{"level":150},[528],{"text":529,"type":39},"7. Access, recovery and return of data",{"type":44,"content":531},[532],{"text":533,"type":39,"marks":534},"(article 30(2)(d) of DORA)",[535],{"type":349},{"type":44,"content":537},[538,540,552],{"text":539,"type":39},"The Customer’s data uploaded on the Platform will be kept by Spendesk for the retention periods mentioned (i) in the data processing agreement included in the Standard Terms and (ii) in the ",{"text":541,"type":39,"marks":542},"Privacy Policy",[543],{"type":248,"attrs":544},{"href":545,"uuid":546,"anchor":252,"target":253,"linktype":254,"story":547},"/legals/privacy","79cf9763-fbf7-44fc-b713-7375d45cc602",{"name":541,"id":548,"uuid":546,"slug":549,"url":550,"full_slug":551,"_stopResolving":51},126276104,"privacy","legals/privacy","fr/legals/privacy",{"text":471,"type":39},{"type":44,"content":554},[555,557,563],{"text":556,"type":39},"The Customer will be able to export its data at any time during the Contract term through the standard features available on the Platform. 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